File a Complaint

File an official consumer complaint about Housatonic Water Works Company: 
Attorney General's Office (AGO) complaint - Common consumer business complaints are listed as including utility bill disputes and shut off of unregulated utilities. How about selling a "product" that does not meet legal safety standards (HAA5)? 

Department of Public Utilities complaint - If you have a question about your water utility bill or a complaint about your utility company, you can get help here. You can also find help if you are having trouble paying your bill.

Water Testing

Private Drinking Water Testing and the use of MassDEP Certified Laboratories. To find a DEP certified lab to test Haloacetic acids click here. 

​State Agencies &
​Political Representatives

Town Agencies
Attorney General - Joseph Rogers is the staff contact for the DPU/HWW rate case hearing. 
Email: [email protected]

Mass DPU (Dept of Public Utilities) 
Contact regarding rate/billing concerns
consumer division: (877) 886‐5066
Email: [email protected]

Mass DPU Hearing Officer
​Kevin T. Crane, Hearing Officer for Sept 26 Hearing. Email: [email protected]

Mass DEP (Dept of Environmental Protection) 
Contact regarding water quality concerns
Saadi Motamedi, new director of water resources
View office directory
Phone: (857) 445-2098
Boston headquarters ‐ 617‐292‐5500
Western Regional Office ‐ 413‐784‐1100
Email: [email protected]

Mass State House Representative Smitty Pignatelli
Phone: State House (617) 722‐2210
Phone: District Office: 413‐637‐0631
Email: [email protected]

Mass State Senator Adam Hinds
Phone: (617) 722‐1625 or District Office (413) 344‐4561
Email: [email protected]

US House Rep: Richard Neal
Phone: (413) 442‐0946
(No email address posted on Neal's website)
https://neal.house.gov/forms/writeyourrep

US Senator Ed Markey
Phone: (413) 785‐4610
(No email address posted on senator’s website)
https://www.markey.senate.gov/contact/share‐your‐opinion

US Senator Elizabeth Warren
Phone: (413) 788‐2690
(No email address posted on senator’s website)
https://www.warren.senate.gov/contact/shareyouropinion OR
https://www.warren.senate.gov/services/meeting‐requests
Special Note: ​As of 2021 Housatonic Water works had on record 23 customers in Stockbridge, 66 in West Stockbridge, and 750 in Housatonic.
Great Barrington
​
​Great Barrington Board of Health
Rebecca Jurczyk, Health Agent
​Phone: (413) 528-1619 ext 2700
Email: [email protected] ​
Open Mon & Fri: 8:30am- 4pm 
Meetings first Thurs. of each month at 6:30
​https://www.townofgb.org/health-department
​
Great Barrington Selectboard
Phone: (413) 528-1619 ext 2900
Fax: (413) 528-2290
334 Main Street, Great Barrington, MA 01230
Meetings 2nd & 4th Monday each month at 6pm. 
(Schedule Subject To Change Call to Confirm) 
https://www.townofgb.org/selectboard